FAQs

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Why is this happening?

Intuit QuickBooks has made the business decision to dedicate product development to QuickBooks Online Payroll (formerly Standard Payroll) moving forward. As a result, QuickBooks Online Advanced Payroll will no longer be available in QuickBooks Online. Wagepoint will now step out from behind the scenes and manage your payroll directly from end to end. 

How do I get started with Wagepoint?

If you an English-speaking client, after November 27, 2020, instead of going to QuickBooks Online to run payroll, you'll sign in directly to Wagepoint. If you are a French-speaking client, you will do the same in December 11, 2020. Prior to these dates, we will e-mail login instructions along with other communications to ensure a smooth process.

Do I need to create a new Wagepoint account?

No. Creating a new Wagepoint account by yourself may cause a delay. Instead, you will receive an email from us notifying you when your historical payroll data is available to be accessed in Wagepoint — this email will include step-by-step instructions on how to log in.

Will my service be interrupted?

To ensure that all your historical data, up to your last payroll, is accurate as of November 27, 2020 — process your final payroll in QuickBooks Online Advanced Payroll according to the guidelines below:

• 12:00 PM EST November 24, 2020 (3 business days prior) for direct deposit.
• 12:00 PM EST November 27, 2020 for paper cheques.

Please also make sure that ALL necessary employee and contractor profiles are complete and have an active status in QuickBooks Online Advanced Payroll before November 27.

• If a worker’s profile is currently incomplete (in other words, you’ve only input their first and last name), their data WILL NOT be available in Wagepoint — only complete (active) employee and contractor profiles will be accessible.

• Employee and contractor profiles can be found in the QuickBooks Online Advanced Payroll dashboard — look for the table that houses all worker profiles. (Tip: You can filter for ALL inactive employees or contractors).

• Incomplete profiles have:

  • An orange bar next to the worker’s name.

  • Incomplete under Status.

• An (!) alert icon will appear in tabs with missing information within the worker’s profile.

• For more details on the information needed to complete a profile, see this help article from Intuit QuickBooks.

Your access will be disrupted briefly for approximately 24 to 36 hours while Wagepoint configures the data. When it’s time to sign in, you’ll receive an e-mail from Wagepoint letting you know that you can run your next payroll.  Please communicate with your employees that they will also receive instructions from us to access the employee portal.

What if I've already disconnected my QuickBooks Online Advanced Payroll account?

You will need to reconnect your QuickBooks Online Advanced Payroll account in order to run your final payroll before November 27, 2020. Here are instructions from Intuit on how to reconnect your account:

• After disconnecting from the Apps tab, you should be able to reconnect right away by clicking on the Connect to QuickBooks button.
• If you've already left the page, you can log into QuickBooks Online and use this URL: https://app.qbo.intuit.com/app/integrations-wagepoint-ui/connect?nexturl=employees

Which payroll data will be accessible in Wagepoint?

All of your payroll information, including  year-to-date amounts, income and deduction codes and all previous reporting will be accessible directly through Wagepoint. 

I don't want to use Wagepoint. What options do I have?

If you want to keep your payroll in QuickBooks Online, you can move to QuickBooks Online Payroll (formerly Standard Payroll). It has many of the same features of QuickBooks Online Advanced Payroll (which is the version you’re using now).

What's the difference between QuickBooks Online Advanced Payroll and Wagepoint?

The table below highlights the similarities and differences between QuickBooks Online Advanced Payroll and Wagepoint:

QuickBooks Online Advanced Payroll  vs. Wagepoint		QuickBooks Online Advanced Payroll	Wagepoint
What stays the same
Features	The same advanced payroll features you're used to having.	✓	✓
Cost	The same pricing — $20 base fee + $2 per employee — billed per payroll.	✓	✓
Intuit single sign-on (SSO)	Log in with the same email and password you use with QuickBooks Online.	✓	✓
Employee portal	Employees can view their pay stubs and tax forms online.	✓	✓
Pay contractors	Pay contractors and create T4As at year-end.	✓	✓
Direct deposit	Pay employees by direct deposit.	✓	✓
Automatically file and pay taxes	When taxes are due, we prepare the forms, submit them, and remit your taxes for you.	✓	✓
Workers' Compensation	Calculate, track, and remit Workers' Compensation and CSST.	✓ Remittances  vary by location	✓ Remittances  vary by location
Pay types	Add different types of pay – like overtime, vacation, and sick pay–to your employees' pay cheques.	✓ Comprehensive (Custom types upon request)	✓ Comprehensive (Custom types upon request)
Contributions and deductions	Set up things, like Registered Retirement Savings Plan (RRSP) contributions or union due deductions, to be calculated on every pay run.	✓ Comprehensive (Custom types upon request)	✓ Comprehensive (Custom types upon request)
What’s different
Year-end T4s, T4As and RL1s	Prepare and file year-end T4s, T4As and RL1s.	✓ You prepare and submit	✓ We prepare and submit
Auto-approve	A set-it-and-forget-it function for salaried workers with few changes to their payroll.		✓
Print pay cheques	Provide paper pay cheques as needed.		✓ Customizable
Project costing	Track labour costs at a project level.		Workaround
TSheets by QuickBooks integration	Quickly and easily import approved hours into payroll.		✓
Payroll reports	Access payroll reports for accounting and compliance.	✓	✓ Comprehensive
Synchronized payroll data	Record key payroll amounts to QuickBooks Online.	✓ Chart of Accounts	✓ Info shared through an integration
Records of Employment (ROEs)	Prepare and file Records of Employment if there’s an interruption of earnings.	✓  You prepare and submit	✓  We will prepare and submit

What's the difference between QuickBooks Standard Payroll and Wagepoint?

Should you wish to stay in QuickBooks Online to run payroll, you have the option to move to QuickBooks Online Payroll (formerly Standard Payroll). Here are a few details to help you decide between the two:  

QuickBooks Online Payroll (formerly Standard Payroll) vs. Wagepoint		QuickBooks Online Payroll	Wagepoint
Administration
Friendly support	We’re here for you.	Intuit support	Wagepoint support
Cost per payroll	Base fee + $2 per employee.	$20 base + $2 per employee	$20 base + $2 per employee
Billing frequency	How your payroll fees are applied.	Monthly	Per payroll
Partner program	A program created for bookkeepers and accountants who offer payroll.	Intuit ProAdvisor Program	Wagepoint Partner Program
Intuit single sign-on (SSO)	Log in with the same email and password you use with QuickBooks Online.	✓	✓
Primary payroll functions
Auto-approve	A set-it-and-forget-it function for salaried workers with few changes to their payroll.		✓
Run payroll	Run payroll and calculate payroll taxes.	✓	✓
Payroll taxes	Automatically calculate payroll taxes every time you run payroll.	✓	✓
Automatically file and pay taxes	When taxes are due, we prepare the forms, submit them and remit your taxes for you.	✓ Assisted	✓
Workers' Compensation	Calculate, track and remit Workers' Compensation.	✓ Only in Québec	✓ Remittances  vary by location
Employee Health Tax (EHT) tracking	Record EHT amounts.	✓ Only in Québec	✓ Multiple provinces
Employee portal	Employees can view their pay stubs and tax forms online.	✓	✓
Pay contractors	Pay contractors and create T4As at year-end.		✓
Pay types	Add different types of pay – like overtime, vacation and sick pay –to your employees' pay cheques.	✓ Most common	✓ Comprehensive
Contributions and deductions	Set up things, like Registered Retirement Savings Plan (RRSP) contributions or union due deductions, to be calculated on every pay run.	✓ Most common	✓ Comprehensive
Custom incomes and deduction types	Request custom incomes or deductions, as needed.		✓ Assisted
Direct deposit	Pay employees by direct deposit.	✓	✓
Print pay cheques	Provide paper pay cheques as needed.	✓	✓ Customizable
Job costing and importing approved hours
Project costing	Track labour costs at a project level.	✓	Workaround
TSheets by QuickBooks integration	Quickly and easily import approved hours into payroll.	✓	✓
Reporting and compliance
Payroll reports	Access payroll reports for accounting and compliance.	✓	✓ Comprehensive
Synchronized payroll data	Record key payroll amounts to QuickBooks Online.	✓ Chart of Accounts	✓ Info shared through an integration
Year-end T4s, T4As and RL1s.	Prepare and file year-end T4s, T4As andRL1s.	✓ You prepare and submit	✓ We prepare and submit
Records of Employment (ROEs)	Prepare and file Records of Employment if there’s an interruption of earnings.	✓ You prepare and submit	✓ We prepare and submit

Will I need to issue ROEs as part of the move?

Good news, you will not have to issue ROEs for each employee. Wagepoint has confirmed with Service Canada that no Change of Payroll Provider ROEs are required. 

How will this affect year-end T4s and T4As?

As all of your historical payroll data will be now be accessible through Wagepoint, as long as you complete your last payroll before November 27, 2020, the information in your T4s/T4As should be correct. Wagepoint will also generate and submit these documents at no additional charge.* 

Will my business bank account require validation from Wagepoint?

Actually, in QuickBooks Online Advanced Payroll, business bank accounts were verified by Wagepoint. As a result, your banking information will not require any further verification. 

What if I’m an accountant or bookkeeper?

Intuit QuickBooks and Wagepoint are working together to identify accountants and bookkeepers. Whether you have a single client or multiple small business clients that you run payroll for, all their data will be accessible in Wagepoint under a single account. If you have multiple small business clients that you run payroll for, you’ll receive an invite to connect one-on-one with Wagepoint to discuss how to set you up with an accountant dashboard and connect all your sub-accounts. 

To get yourself familiar with Wagepoint, check out our Accountants & Bookkeepers section.

What if I’m a French user?

Historical payroll data for French-language customers will be accessible directly through Wagepoint starting December 11, 2020. As this date approaches, you will begin to receive more information. Your first communications will come from Intuit QuickBooks. Subsequent communications about how to access your data and run payroll will come from Wagepoint. For more details, click here.

This is a lot of information — do you have a resource that summarizes the key points of the migration?

Yes! Our Leave Behind provides an overview of the migration as well as what happens if you want to choose QuickBooks Online Standard Payroll. The resource outlines key points in text and bullets and then recaps in a table.

Download the Leave Behind.

What are Wagepoint's Terms and Conditions?

View our Terms and Conditions here.

What is Wagepoint's Privacy Policy?

View our Privacy Policy here.

*Remittance and reporting capabilities within Wagepoint vary by location. To qualify for complimentary T4s, a business must run a minimum of two payrolls in the current calendar year. In order for Wagepoint to process ROEs, authorization must be granted.